Refund Policy

At MoodMart, we want you to be happy with your purchase. Please read our refund policy carefully before placing an order.

Returns

We accept return requests within 5 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

The following items are not eligible for return:

Items damaged due to misuse or negligence
Items without original packaging
Perishable or hygiene-sensitive products
Sale or clearance items

How to Initiate a Return

To request a return, email us at support@moodmart.shop with your order number and reason for return. We will respond within 2 business days.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days to your original payment method.

For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer.

Non-Refundable Situations

Returns initiated after the 5-day window
Items that do not meet the return conditions above
Original shipping charges are non-refundable

Damaged or Wrong Items

If you received a damaged or incorrect item, please email us within 48 hours of delivery with photos. We will arrange a replacement or refund at no additional cost.

Disclaimer

MoodMart reserves the right to refuse returns that do not comply with this policy. We are not liable for any loss or damage to returned items during transit. Return shipping costs are the responsibility of the customer unless the return is due to our error.

This policy is subject to change without notice. Please check this page periodically for updates.